QuickQ Guide

From first launch to advanced tuning — the operations and checks people need most.

Create an account, install the client and make your first connection.

Match routes to your use case and understand latency versus bandwidth.

Per-app acceleration, auto-connect and launch-at-startup.

What to check for failed connections, slow speeds and drops.

First-run walkthrough

Grab your platform build from the download center and grant network permission.

Start with Smart Connect; the app recommends a route from live probe results.

Once connected the client shows the active node and latency — verify with a speed test.

Shorter distance usually means lower latency, which matters for games and calls.

Choose high-bandwidth routes for streaming and lightly loaded nodes for downloads.

During busy periods switch to a backup node in the same region.

Symptom	What to check
Cannot connect	Verify your base network, sign-in state and local firewall rules
Slow speeds	Switch nodes, close bandwidth-heavy apps, try a wired connection
Frequent drops	Disable battery saver and update to the latest client build
Some sites misbehave	Review per-app or split-routing rules, or temporarily use global mode

I forgot my password.

Use “Forgot password” on the sign-in screen and reset it via your registered email.

Where do I see my usage?

The account page in the client shows subscription status and connected devices.

Can I use it on a corporate network?

Some corporate networks restrict traffic; try another node or ask your network administrator.

Do updates reset my settings?

Updates keep your account and preferences, though it's wise to note custom rules before a major release.

Available on Windows, macOS, iOS and Android — one account across all your devices.